13 August, 2025

How to read bug reports

We were contacted by a customer who used a previous major version of EurekaLog and upgraded to the EurekaLog 7 recently. He said his application crashes on exit. He attached a bug report file produced by EurekaLog. The bug report was about access violation exception.

The customer did not actually ask any question. He just stated his app crashes. It was unclear if the customer is seeking help fixing a bug in his application, asking why there was no bug reported previosly, or he thinks it is some sort of "false-positive" bug report.